Policy
REFUND POLICY
Goods sold are not exchangable or refundable. A refund will only be made if the item you have purchased is not available.
RETURN POLICY
An item can only be returned if it's unopened in the original packing and unused within 7 days from date of delivery order. The returned item can only be exchanged for goods of the same or higher value. The difference in the cost will have to be borned by the purchaser. The excess cannot be refunded for cash. Returned items also cannot be exchanged for cash.
PRIVATE POLICY
We, CULE and its affiliates ('Crescendo Interior & Lifestyle Pte Ltd'), take your personal information seriously and use or keep it confidential.
INFORMATION COLLECTION AND USE
- We collect personally identifiable information for the sole purpose of registering a user for our website
- We are the sole owner of the personally identifiable information collected on this site.
- We will not disclose, share, transfer, sell or rent personally identifiable information to any third party. Any information given to/received by us is treated with utmost care and confidence.
- We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.
USE OF PERSONAL/CREDIT CARD INFORMATION
When you register with our site, the personal information you provide such as your name, mailing address, billing address and phone number is used mainly to process orders placed on our online store. We may send periodic mailings to visitors to inform them of new product or promotion launches. Your mailing address and telephone number may also be used to contact you regarding orders placed on the site. If you do not wish to receive any marketing mailings, you may request to be removed from the contact list by informing the adminstrator through email.
We collect credit card and billing information from visitors who make purchases from our online store. We use this information to bill the customer for product purchases. Credit card data will not be saved.
SELF-COLLECTION ON GOODS
- All goods sold are to be self collected by the purchaser. Purchaser will need to check through the goods when they come and collect the items.
PRICING ON WEBSITE
While we try our best to keep our website up to date, from time to time, the price of the product may change due to actual market conditions. If the price on the website is incorrect on an item that you have ordered, we will contact you immediately with the most updated price.
FEEDBACK
We welcome your feedback and please contact us at Tel: 65-6848-1056, Fax: 65-6848-1057, Email: enquiry@cule.sg
CHILD PROTECTION
We take the privacy of children seriously. We therefore request that anyone under 16 years of age does not transact on this website, nor submit to us any personal information.
GENERAL INFORMATION
By using our website, you consent to the use of your information as we have outlined in this Privacy Policy. CULE may decide to change this Privacy Policy from time to time. Please refer to the last updated date at the bottom left hand corner.
For any feedback on the privacy policy, please send it to enquiry@cule.sg.
Updated as at 19 June 2012